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Kathy Marshack News

How to Avoid Communication Problems in Family Businesses

Tuesday, November 13, 2012


Bad communication is a major pitfall for family businesses. If families in business together do not learn how to properly communicate, the business and more importantly, the family will suffer. Poor communication or miscommunication is commonplace because not everyone is a naturally born communicator. It is a skill that has to be developed.


Before a complete communication breakdown, there are usually a few minor missteps that occur. Consider a few of this missteps and how to avoid them. 


Using a filter.  Humans have the tendency to only hear what they want to hear. Our desires, our past experiences, and what we focus on are filters. Filters shape how we listen and how we respond. So, when in conversation, ask yourself if a filter is shaping what you are hearing and speaking. If it is, remove it.  


Complaining. If there is a problem that needs to be solved, don’t be a complainer. Constant complaining is like a nail on a chalkboard and it doesn’t accomplish anything but aggravate the people around you. If there is a problem, speak about the problem and how to solve it. 


Poorly chosen words. You have heard it a million times, but it must be repeated. Think before you speak. Words have the power to cause a lot of damage and it is hard to erase what you say. So instead of saying something you will regret, think about it in advance. If you need time to think, ask politely to resume the discussion after putting some thought into the manner. 


Families in business can learn much about proper communication by enlisting the help of a family therapistContact my office if you are interested in setting up an appointment. 


My book - Entrepreneurial Couples - Making it Work at Work and at Home – is also available for purchase and is highly beneficial for helping entrepreneurial couples to be better communicators. I’ve recently released it as an ebook. Download it and share a copy with your spouse for easy and convenient access via laptop or tablet. Take it with you on your next vacation or business trip! Click here to order your copy.



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